A case of RTFS…

It never ceases to amaze me that people can’t follow basic instructions…

When a tender says “Please send all questions via email to…” why are bidders not able to do this? At the moment I am involved with one where everyone from the cleaner to the incumbent provider is being emailed with questions – rather silly as it shows your hand somewhat!

What it does demonstrate is this: “Would you purchase £100,000s worth of goods and services from an organisation where the staff can’t even follow basic instructions?” – IMHO incompetence means immediate disqualification from the tender process…

Oh and for those of you not familiar with the title, its Read The Flippin’ Specification (ruder versions are available!)

The (Day) Times Are A’Changing…

So this week, the “Day Job” (that pays the bills and keeps a roof over my head) has changed. More of an internal consultancy role which is very varied but also has its own challenges. One of those is working out how to introduce yourself to a bunch of new people – I’ve been sitting in a contact centre staffed with volunteers and most of them assumed I was a new trainee, despite the fact I designed the systems they were all using a few years ago!

Some introductions later (“Hi, I’m here to fix things that don’t work and make everything else work better”) and all is well. Chocolate biscuits help as well. It is odd sitting in with a bunch of people using something that you designed a couple of years ago – I must have got something right as they were all motivated and committed to getting the job done.

The next couple of weeks are more of the same, a few tweaks here, a new process there – but all good stuff.

Breaking up is hard to do…

No, not some more work for Relate, but more an interesting problem with a Community Interest Company trying to spin itself out of the NHS. Politics and lack of communication make this one a bit tricky, but we are getting there – everything needs to be in place yesterday, but isn’t that always the way!

Are you a “Super Supervisor”?

Citizens Advice Surrey need an Adviceline Service Manager – a “Super Supervisor” for phone services in Surrey – http://bit.ly/1sKsjAX

Are you up to the job? Multiple sites, multiple staff/volunteers delivering free advice across Surrey? Can you bring it all together and improve phone advice for everyone?

NB: This is not the normal supervison role you might expect – check out the description here: http://www.citizensadvice.org.uk/index/jobopportunities/jobopps_bureau/220414adviceline_service_manager__full-time_.htm